Associate Site Reliability Engineer

Role details

About Vista Equity Partners Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations — reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem. Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio — enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams. About Amtech Amtech is a leading provider of enterprise software solutions for the packaging, printing, and manufacturing industries. Our integrated systems streamline order management, production planning, scheduling, inventory, and business analytics — empowering customers to drive efficiency, reduce costs, and improve operational performance. With a strong commitment to innovation and customer success, Amtech delivers reliable technology backed by deep industry expertise. With Vista’s investment and strategic guidance, we combine the agility of a growing technology organization with the scale, stability, and career mobility of a global software ecosystem. Our Employee Value Proposition At Amtech, our people are our greatest differentiator. We create an environment where you can: Purpose Shape the future of manufacturing and supply chain operations by delivering mission-critical enterprise software used by industry-leading organizations. Growth Access continuous learning, leadership development, and cross-portfolio opportunities through Vista’s global network — accelerating both technical and managerial career paths. Culture Work in a collaborative, transparent, and people-first environment where values, accountability, and integrity guide every decision. Innovation Engage with cutting-edge technologies, including AI-driven automation, and contribute to modernizing financial systems and operational processes across the business. Role Description Amtech is scaling its Platform Engineering organization in India as our products move to a fully AWS-hosted, multi-tenant SaaS model. Our SRE practice keeps Encore, LabelTraxx, and supporting platforms reliable, observable, and secure across a multi-account AWS estate. As an Associate Platform Engineer on the SRE track, you will learn reliability engineering by doing it: monitoring production services, executing runbooks, automating routine operations, and participating in incident response alongside senior engineers. This is an early-career role designed for growth. You will pair with experienced SREs, receive structured mentorship, and build the foundation to progress through Amtech's engineering career ladder. Key Responsibilities Monitoring & Reliability Operate and tune monitoring, logging, and alerting for production services using our Open Telemetry-based observability stack (Open Observe, CloudWatch). Track service-level indicators (SLIs) and objectives (SLOs); help maintain reliability dashboards and reports. Assist with root cause analysis after incidents, documenting findings and follow-up actions. Automation & Operations Automate routine operational tasks with Python or Bash and contribute to Terraform modules under review by senior engineers. Support containerized and serverless workloads on ECS Fargate, EKS, and Lambda. Support CI/CD workflows in GitHub Actions and assist with environment provisioning. Create and maintain runbooks and operational playbooks. Incident Response Join the on-call rotation with senior backup, responding to PagerDuty alerts and executing documented recovery procedures. Propose improvements that reduce mean time to detection (MTTD) and mean time to recovery (MTTR). Security & Compliance Apply IAM, secrets management, and least-privilege practices in production environments. Follow Amtech's SOC 2, ISO 27001, and internal security policies, and help maintain audit evidence for the systems you operate. AI Competency Use AI-assisted engineering tools for scripting, documentation, and troubleshooting with review discipline: never apply unreviewed AI-generated changes to any environment. Verify AI output before use: cross-check against sources, test before running, and understand every line you accept. Follow Amtech's AI acceptable-use and data classification policy; know what data must never enter AI tools. Collaboration & Learning Learn from senior SREs through paired work, design reviews, and post-incident reviews. Document lessons learned and contribute to internal knowledge bases. Skills & Qualifications 1-2 years of experience in SRE, DevOps, systems, or cloud engineering (internships and substantial personal or academic projects count). Demonstrated ability to script in Python or Bash and to reason methodically through technical problems. Foundational knowledge of AWS core services (EC2, S3, IAM, VPC) or equivalent cloud fundamentals. Familiarity with Linux administration and basic networking (DNS, HTTP, TCP/IP),Windows server,VMware Infrastructure Exposure to Git-based workflows (GitHub or similar). Strong analytical and troubleshooting instincts; eager to learn from production systems. Safe, effective use of AI assistants (coding copilots, chat tools), including a verification habit before accepting output. Bachelor's degree in Computer Science, Engineering, or a related discipline, or equivalent demonstrated skills. Preferred Qualifications AWS Certified Cloud