Site Reliability Engineer III

Role details

About Vista Equity Partners Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations — reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem. Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio — enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams. About Amtech Amtech is scaling its Platform Engineering organization in India as our products move to a fully AWS-hosted, multi-tenant SaaS model. Our SRE practice keeps Encore, LabelTraxx, and supporting platforms reliable, observable, and secure across a multi-account AWS estate. As a senior individual contributor on the SRE track, you will own the reliability of significant production domains, design the observability and automation frameworks the team standardizes on, and act as incident commander for complex, cross-service incidents. You will raise the bar for the India SRE pod: setting patterns, reviewing designs, and mentoring earlier-career engineers while remaining deeply hands-on. Our Employee Value Proposition At Amtech, our people are our greatest differentiator. We create an environment where you can: Purpose Shape the future of manufacturing and supply chain operations by delivering mission-critical enterprise software used by industry-leading organizations. Growth Access continuous learning, leadership development, and cross-portfolio opportunities through Vista’s global network — accelerating both technical and managerial career paths. Culture Work in a collaborative, transparent, and people-first environment where values, accountability, and integrity guide every decision. Innovation Engage with cutting-edge technologies, including AI-driven automation, and contribute to modernizing financial systems and operational processes across the business. Role Description Amtech is scaling its Platform Engineering organization in India as our products move to a fully AWS-hosted, multi-tenant SaaS model. Our SRE practice keeps Encore, LabelTraxx, and supporting platforms reliable, observable, and secure across a multi-account AWS estate. As a senior individual contributor on the SRE track, you will own the reliability of significant production domains, design the observability and automation frameworks the team standardizes on, and act as incident commander for complex, cross-service incidents. You will raise the bar for the India SRE pod: setting patterns, reviewing designs, and mentoring earlier-career engineers while remaining deeply hands-on. Key Responsibilities Reliability & Performance Design and implement monitoring, alerting, and reliability frameworks on our Open Telemetry-based stack (Open Observe, CloudWatch) integrated with PagerDuty. Define and defend SLIs, SLOs, and error budgets for the domains you own, and drive engineering priorities from them. Engineer self-healing, autoscaling, and capacity management so systems recover without human intervention. Lead root cause analysis for high-severity incidents and ensure permanent, verified fixes. Automation & Operations Design reusable Terraform modules and golden-path patterns adopted across Amtech's multi-account AWS organizations. Build and harden CI/CD pipelines in GitHub Actions, including progressive delivery (blue/green, canary) and automated rollback. Operate and optimize containerized and serverless workloads (ECS Fargate, EKS, Lambda) and RDS PostgreSQL data stores at production scale. Eliminate toil systematically: identify, quantify, and automate the highest-cost operational work. Incident Response & On-Call Serve in the 24/7 on-call rotation and act as incident commander for complex, multi-service incidents. Own MTTD/MTTR improvement for your domains, with measurable targets. Author runbooks and drive game days or failure testing to validate them. Security & Compliance Engineer security into the platform: IAM boundaries, secrets management, network segmentation, and policy enforcement. Ensure services meet SOC 2 and ISO 27001 obligations with audit evidence generated automatically where possible. AI Competency Integrate AI across the delivery workflow with reusable prompts and shared context; mentor earlier-career engineers on effective, safe usage. Design validation steps for AI-assisted changes: characterization tests before AI refactors, empirical verification of AI debugging hypotheses, and rollback plans. Quantify AI productivity impact against baselines rather than impressions, and apply data classification policy to all AI usage. Technical Leadership & Collaboration Mentor SRE I/II engineers through design review, paired incident response, and code review. Partner with product development and Cloud-track peers on operability and migration readiness for Encore and LabelTraxx workloads. Champion reliability culture and consistent global standards between India and U.S. teams. Skills & Qualifications 4-6 years of hands-on SRE, DevOps, or cloud engineering experience, including ownership of production services at meaningful scale. Deep working knowledge of AWS (EC2, ECS/EKS, RDS, S3, IAM, VPC, Lambda) in multi-account environments. Strong Terraform skills, including authoring reusable modules, and fluency with GitHub Actions or equivalent CI/CD. Proven software eng