Customer Delivery Architect

Role details

Meet the Team The Customer Experience (CX) team is a group of extraordinary technical guides whose main focus is delivering a world-class customer experience by solving the toughest business challenges with network-centric solutions. We accelerate customer and partner success through ground breaking technology design, implementation, and optimization across a broad range of Cisco technologies. Our team collaborates closely with Cisco account teams, partners, and multi-functional groups to drive meaningful technology transitions and deliver real business outcomes. We are a high-performing, globally connected team with a strong culture of continuous learning, mentorship, and knowledge sharing. Our impact is validated through strong financial results, industry recognition, and some of the highest customer and employee satisfaction scores at Cisco. Your Impact As a Customer Delivery Architect, you will serve as a trusted technical advisor to customers, leading the strategy, design, and implementation of sophisticated Data Center and networking solutions that directly accelerate business outcomes. You will own end-to-end delivery of high-impact engagements, translating customer business requirements into scalable architectures while influencing technology transitions at the highest levels. Partner with Cisco account teams, partners, and multi-functional collaborators to align solution designs with customer goals, driving measurable success across pre-sales and delivery phases. Advisor to help customers in achieving business outcomes, operational, program, or service objectives. Act as the primary escalation point for sophisticated problem resolution, demonstrating deep technical expertise to resolve sophisticated issues across a broad range of technologies. Develop and contribute digital intellectual capital, repeatable delivery frameworks, and knowledge-sharing practices that elevate the entire consulting practice. Responsible for the creation and sharing of intellectual property (content, training) including digital intellectual property (e.g., scripts, software assets) in the most productive manner for various audiences, customers. Mentorship that brings positive impact to the CX technical communities. Minimum Qualifications Requires BS/BE/BTech degree or equivalent with 15+ years of experience in a similar job role. Experienced in customer-facing roles including pre-sales and/or service delivery roles. Any Data Center related certification(CCIE, CCNP VCP, etc.) with a strong drive for continuous learning. Inspiring leader who can showcase the value, Cisco solutions and services bring to Customer business and ensure adoption. Ability to develop high-level migration and delivery strategies, driving decisions and seeing it through execution effectively and in an efficient manner. Strong Nexus 2K/5K/7K/9K platform knowledge and experience. Experience in designing Data Center solutions from traditional DC standalone Nexus design to VXLAN Fabric-based SDN solutions demonstrating Single-Site Fabrics, ACI MultiPod & Multisite Fabric architectures. Has technical understanding & experience in solutions involving network services appliances (Firewalls, IPS load balancers, WAN optimizer appliances) from a network integration perspective. Knowledgeable and experience in cloud computing, building multi-cloud and hybrid-cloud solutions involving multiple cloud providers like AWS, Azure, Google. Knowledge on Python, Ansible etc. Preferred Qualifications Knowledge of anyone or more IAC tools like Ansible, Terraform, CloudFormation etc will be an advantage. Familiar with virtualization and container environments (VMware, Microsoft, Cisco CVIM, RHOSP, Kubernetes) and have technical exposure in integrating ACI with virtualization platforms through VMM integration. Possess extensive technical knowledge of at least two technology domains plus "one mile wide and one-inch deep" knowledge of other technical, operational & enterprise architecture domains following a 'T' shape model. Proven ability to mentor and develop Senior engineers, with experience leading high-visibility strategic consulting engagements Can work in sophisticated or unstructured environments. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Cisco is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a