Senior Software Engineer

Role details

ABOUT THE ROLE A role on a hospitality focused AI platform team responsible for building and maintaining end to end AI systems. You will own substantial parts of the stack and work with a flat team to ship impactful features that improve guest interactions and operations. WHAT YOU'LL DO - Design and implement the response generation and orchestration pipeline for AI agents. - Develop and ground knowledge retrieval to ensure accurate and current data in conversations. - Build tool orchestration layers for multi step workflows and handle third party API failures gracefully. - Create evaluation frameworks and observability controls to monitor quality and reliability. - Collaborate on interfaces that allow non technical stakeholders to adjust agent behavior. - Extend systems to voice conversations including real time transcription and tool use. - Optimize for speed and cost through routing, caching, and prompt refinement. - Own infrastructure, data pipelines, integrations, and API work that underpin the platform. WHAT WE'RE LOOKING FOR - 5+ years of professional software engineering experience and a track record of shipping production systems - Experience across full stack and comfort solving problems across backend, frontend, data pipelines or infrastructure - Strong background in retrieval pipelines, knowledge grounding, or multi step workflows - Familiarity with AI model selection, routing, prompt optimization, and cost or latency considerations - Experience building observability, tracing, and debugging for complex pipelines - Proficiency in at least one backend language such as Python, Go, Rust, or Java - Hands on experience integrating with third party APIs and handling production failure modes - Strong communication skills and ability to influence product decisions COMPENSATION & BENEFITS - Salary range: 130000-220000 USD annually - Equity offered - Visa sponsorship: not available LOCATION On site in San Francisco, California, United States