Site Reliability Engineer ll

Role details

Opportunity Overview: This is a remote-first role that may require travel to Boston, MA for new hire onboarding and occasional in-person team meetings and company events. We are seeking an operational-focused Site Reliability Engineer (SRE) to maximize the availability, performance, and resilience of our production healthcare systems. In this role, you will bridge the gap between AWS cloud infrastructure, MERN stack applications, and large-scale data workflows. You will spend roughly 60% of your time on live incident remediation, data pipeline operations, and Node.js/Python infrastructure tuning, and 40% on engineering automated solutions to eliminate operational toil. What you’ll do: Production Operations: Maintain the continuous uptime, scalability, and security of our AWS-hosted MERN applications and backend data architectures. Serverless Execution: Manage, optimize, and troubleshoot event-driven architectures running on AWS Lambda, focusing on cold-start mitigation, memory allocation, and execution timeouts. Data Pipeline Execution: Monitor scheduled PySpark data workflows, execute standard operating procedures (SOPs) for large-scale data ingestion, and rapidly triage, rerun, or patch failed data processing jobs. Incident Management: Participate in a collaborative on-call rotation to rapidly triage, debug, and mitigate live application outages and data flow bottlenecks. Healthcare Compliance: Maintain strict HIPAA, SOC2, and HITRUST compliance profiles across all runtime environments, storage systems, and data pipelines handling Protected Health Information (PHI). Toil Elimination: Engineer automated workflows to eliminate repetitive tasks like manual data seeding, infrastructure provisioning, and routine PySpark pipeline recovery steps. Observability Engineering: Build specialized dashboards and alerts to monitor Node.js event loops, PySpark job execution stages, driver/worker memory leaks, and data pipeline throughput anomalies. Post-Mortem Culture: Lead blameless post-mortems for operational and data processing failures, translating system crashes into permanent structural fixes. What you’ll need: SaaS Platform Experience: Minimum of 3+ years of hands-on experience operating multi-tenant, cloud-hosted, or cloud-native SaaS platforms at scale. AWS Cloud Engineering: Deep expertise operating AWS core services, specifically AWS Lambda, Amazon ECS/EKS, Amazon EMR or AWS Glue (for Spark), EC2, VPC networking, IAM permissions, and CloudWatch. Automation & Data Languages: Professional competency in writing, debugging, and maintaining automation scripts and data tools using Python (including PySpark APIs) and Node.js. Data Operations: Experience managing and troubleshooting distributed data orchestration pipelines, ETL tools, message queues (e.g., AWS SQS/SNS, RabbitMQ), or stream processing frameworks. MERN Stack Operations: Deep understanding of the operational lifecycle of JavaScript/TypeScript applications, including memory management, asynchronous runtimes, and Node.js clustering. Database Administration: Practical experience managing, sharding, indexing, and optimizing production-grade MySQL DB & Athena (RDS or self-hosted). Infrastructure as Code: Proven ability to deploy and maintain immutable infrastructure utilizing Terraform or OpenTofu. Healthcare Experience: Minimum 1 year working within HIPAA-regulated environments. Direct experience securing data-at-rest and data-in-transit containing sensitive patient records is preferred. Education & Experience: Minimum of 4 years of software/systems experience, with at least 1-2 years focused on live cloud operations and distributed data workflow management is preferred. Crisis Management: Calm under pressure with a methodical approach to identifying and isolating PySpark driver OOM (Out of Memory) errors or data corruption during high-stress outages. Attention to detail and effective communications skills will be critical in working with clients and internal stakeholders is preferred. Pay & Perks: 💻 Fully remote opportunity with about 5% travel 🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program 📈 401K retirement plan with company match; flexible spending and health savings account 🏝️ Flex Time Off + company holidays 👶 Up to 14 weeks of paid parental leave 🐶 Pet insurance The salary range for this position is $100,000 to $110,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment. This role is not eligible for hire in: CA Interview Process*: Connect with Talent Acquisition for a Preliminary Phone Screening Meet your Hiring Manager! Design Interview(s) Cross Functional Interview *Subject to change About Cohere Health: Cohere Health’s clinical intelligence platform and agentic AI-powered solutions connect health plans’ strategic goals and providers’ needs, optimizing the speed, cost, and quality of care. With an enterprise approach that streamlines payer-provider decision-making across the care continuum–including policy, prior authorization, payment accuracy, and more–the company improves collaboration and reduces burden, resulting in up to 8x ROI and 94% provider satisfaction. With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly