Staff Software Engineer, Shop (eCommerce)

Role details

About Crunchyroll Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love. Join our team, and help us shape the future of anime! About the Role In the role of Staff Software Engineer, Shop (eCommerce) , you will report to the Fan Experiences Engineering Organization. We are considering applicants for the location of Hyderabad, India. Crunchyroll is looking for a Staff Software Engineer to join our India Engineering Center and help build the next generation of our member-focused eCommerce platform. The eCommerce platform is designed to create an exclusive experience for Crunchyroll members, including access to unique products and limited drops. An integral part of the member experience, the platform must be designed to deliver high-quality features, operate reliably at scale, and delight our fans. As a Staff Software Engineer, you will provide technical leadership across the Shop team, helping define the architecture, engineering strategy, and execution approach for critical eCommerce capabilities. You will remain hands-on while operating with a broad perspective: solving complex technical problems, shaping durable platform investments, raising engineering standards, and enabling other engineers to deliver with confidence. You will work closely with Engineering Managers, Product, Program Management, and other Engineering verticals to align on requirements, priorities, technical trade-offs, and dependencies. You will help turn ambiguous problems into clear technical direction and scalable solutions, while ensuring that features are delivered with strong operational ownership. This is a high-impact individual contributor role for someone who can connect customer and business outcomes to pragmatic technical decisions, influence across team and organizational boundaries, and establish patterns that improve the quality, reliability, and velocity of the Shop platform. About You We get excited about candidates, like you, because... Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. 10+ years of experience building and operating cloud-native software, distributed systems, or consumer-facing platforms. Demonstrated experience providing staff-level technical leadership across multiple engineers, teams, or services. Experience defining and evolving technical strategy and architecture for platforms with meaningful scale, reliability, security, and customer impact. Experience with SaaS-based eCommerce platforms, with Salesforce Commerce Cloud preferred. Strong experience with backend services, APIs, microservices, databases, distributed systems, and modern cloud infrastructure. Hands-on knowledge of cloud platforms such as AWS, Azure, or Google Cloud and the practices required to build scalable, reliable, and secure systems, particularly infrastructure related to consumer-facing services. Experience designing systems for transactional correctness, data integrity, observability, and operational resilience. Strong analytical and problem-solving abilities, with the ability to navigate ambiguity, evaluate trade-offs, and define pragmatic technical solutions. A track record of mentoring engineers, influencing technical decisions, and improving engineering practices across team boundaries. You excel in an agile and collaborative environment, where your insights and expertise will help create technical solutions loved by our fans. Excellent verbal, written communication, and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders. About the Team The eCommerce team is building and operating a member-focused commerce platform that creates new ways for Crunchyroll fans to engage with the brand. The platform supports differentiated shopping experiences, unique products, and exclusive drops while connecting to broader Crunchyroll capabilities such as membership, identity, payments, entitlements, and customer operations. This role is an opportunity to shape both the platform and the organization behind it: setting a durable technical direction, developing people, raising the bar for engineering excellence, and helping establish eCommerce as a trusted part of the Crunchyroll member experience. Why you will love working at Crunchyroll In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks: Best-in class medical, dental, and vision private insurance healthcare coverage Access to counseling & mental health sessions 24/7 through our Employee Assistance Program (EAP) Free premium access to Crunchyroll Professional Development Company's Paid Parental Leave up to 26 weeks for birthing parents up to 12 weeks for non-birthing parents Hybrid Work Schedule Paid Time Off Flex Time Off 5 Yasumi Days Half-Day Fridays during the summer Winter Break #LifeAtCrunchyroll ((select from the following job modalities for this role: #LI-Hybrid #LI-remote #LI-onsite)) About our Values We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value Courage. We believe that when we overcome fear, we enable our best selves. Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding. Kaizen. We have a growth mindset committed to constant forward progress. Service. We serve our community with humility, enabling joy and belonging for others. Our commitment to diversity and inclusion Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business. We are an equal opport