Customer Solutions Architect

Role details

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role We’re looking for a Customer Solutions Architect (CSA) to join our Enterprise team, focused on driving adoption, value realisation and expansion across our existing customer base. The CSA is the primary post-sales technical owner for Enterprise customers. Working alongside Account Executives (AEs) and Sales Engineers (SEs), the CSA ensures that customers not only successfully deploy Fivetran, but continue to scale and expand its usage over time. This role operates as a technical account manager and strategic advisor, acting as the bridge between initial onboarding success and long-term growth. The CSA owns the technical narrative post-go-live, guding customers through architecture evolution, adoption, and expansion initiatives.Unlike implementation-focused roles, the CSA is a non-billable, expansion-focused position, measured on driving incremental ARR, adoption, and Net Revenue Retention (NRR).You will act as a trusted advisor, advocate and accelerator for your customers - ensuring they derive maximum value from their data investments while aligning their technical roadmap with Fivetran’s platform capabilities. This is a full-time, remote position based in Japan. Technologies You’ll Work Databases: SAP HANA, Oracle, SQL Server, Postgres Data Platforms: Snowflake, Databricks, BigQuery, Redshift Languages: SQL, Python, bash or powershell Networking: SSH tunneling, VPNs, PrivateLink Modern Data Stack tools and ecosystem technologies What You’ll Do Customer Adoption & Value Realisation Own post-sales technical engagement across assigned Enterprise accounts Drive adoption, optimisation and ongoing usage of Fivetran Deliver enablement sessions, workshops and best-practice guidance Monitor account health signals (usage, performance, support trends) and proactively intervene where needed Ensure customers move from initial deployment to sustained, scalable success Expansion & Growth Enablement Identify, validate and execute expansion opportunities across business units, regions and use-cases Translate customer initiatives into scalable data workloads and technical solutions Partner with AEs to drive incremental ARR through structured expansion plays Lead technical validation of new workloads, including workshops and (where necessary) POCs Replicate successful use-cases across the organisation to accelerate growth Technical Strategy & Architecture Act as the chief technical stakeholder for assigned accounts post-go-live Define and maintain Enterprise Reference Architectures aligned to customer environments Ensure architectural consistency and scalability across all implementations Guide customers on best practices for data pipelines, automation, and platform adoption Maintain technical artefacts such as architecture documentation, design patterns, and knowledge bases Stakeholder Engagement & Alignment Build and maintain relationships with technical, operational and executive stakeholders Develop and maintain stakeholder maps and multi-threaded engagement strategies Run regular technical cadence calls, business reviews and roadmap sessions Align customer technical strategy with business objectives and commercial plans Internal & Partner Collaboration Act as the technical orchestrator across Sales, Professional Services, Product and Engineering Advocate for customer needs internally, influencing product roadmap and priorities Collaborate with technology partners (e.g. Snowflake, Databricks, AWS, GCP) to drive joint value Ensure alignment between delivery teams and long-term expansion strategy Strategic Account Planning Contribute to Mutual Account Plans (MAPs) and own Mutual Success Plans (MSPs) Map whitespace opportunities across business units, subsidiaries and use-cases Maintain a structured view of expansion opportunities and workload pipelines Align technical execution with long-term account growth strategy Skills We’re Looking For Proven experience in a Solution Architect, Technical Account Manager, or similar customer-facing technical role Strong ability to own and drive customer outcomes post-sale, including adoption and expansion Experience designing scalable data architectures and working within modern data ecosystems Ability to translate business objectives into technical solutions and measurable outcomes Strong stakeholder management ski