Senior Software Engineer

Role details

Job Openings and Benefits | Forethought of your HTML --> Skip To Main Content Solutions Back Solutions Overview Overview Agentic AI for CX—designed for every role and industry. Learn more By Role CX Teams Support Agents Operations Security & IT Engineering Product BY INDUSTRY SaaS Ecommerce & Retail Fintech Health, Wellness & Fitness Mobile Apps Education BY CUSTOMER MOMENT Engage Expand Retain Qualify Enable Support Request Demo Agents Back Agents Our Platform Our Platform The only multi-agentic system for all of customer support. Learn More AGENTS Discover Agent AI Surfaced Insights Fix knowledge gaps instantly Solve Agent Omnichannel AI Agent Solve customer issues end-to-end Triage Agent Smarter Ticket Classification Get every ticket to the right agent QA Agent Agent QA Score 100% of human agent tickets MORE Agentic AI Copilot Empower human agents Security & Compliance Keep your data safe Integrations Request Demo Channels Back Agents Channels Our Platform Better customer experiences everywhere. Learn More Chat Deliver instant, accurate answers Email Resolve emails automatically Voice Real-time AI call resolution Headless Embed AI into your systems Slack Instant in-workflow support Request Demo Resources Back Resources Resource Center Resource Center Helpful guides, articles, and tools to support your team. Learn how to use AI to improve customer experience. Learn more LEARN Blog Our latest and greatest blog content. Webinars Educational webinars to support CX teams. Customer Stories See how other teams are finding success with Forethought. HELP Support Get the support you need with your Forethought account. FAQs Answers to our most frequently asked questions. Request Demo FEATURED CX Leaders Guide to AI Pricing Request Demo CAREERS Forethought is now part of Zendesk and we couldn’t be more thrilled. People who join our team will become Zendesk employees as we come together to grow, innovate, and support our customers. You can find a full list of our open roles on the Zendesk Careers page and we can't wait to meet you. Welcome to the next chapter! Open Positions BY INDUSTRY SaaS Ecommerce Fintech Mobile Apps Health & Wellness Education BY ROLE CX Teams Support Agents Operations Security & IT Content Engineering Product BY MOMENT Engage Expand Retain Qualify Enable Support Product Platform AI Surfaced Insights Omnichannel AI Agent Smarter Ticket Classification Agent QA Agentic AI Copilot Security & Compliance Integrations Pricing Channels Overview Email Chat Voice Slack Headless Company About Us Careers Press Contact Us Resources Resource Center Customer Stories Blog Webinars Support FAQs Compliance Cookie Declaration Cookie Settings Data Subprocessors Terms and Conditions Privacy Policy Forethought © All Rights Reserved Join our team We're Hiring