Senior AI Engineer - Customer Agent

Role details

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Role At Klaviyo, we believe the future of software lies not in productivity tools for human users but in software that can run and optimize itself based on outcome or reward metrics. We’ve built the infrastructure and application that serve as the interface between businesses and consumers. We now have over 167,000 customers, billions of consumer profiles, and hundreds of billions of customer messages and follow-on conversion data. We have a big opportunity to build state-of-the-art AI and machine learning technologies at Klaviyo to power our products and develop AI agents that can automatically create and execute marketing or customer experiences, strategies, and campaigns for any business. Our team is looking for a Sr. AI Engineer on the Customer Agent team, Klaviyo’s AI-native conversational platform. You’ll play a key role in designing and building scalable backend systems and user experiences that power our AI products and AI agent solutions. You’ll partner closely with product managers, machine learning engineers, and data scientists, to drive real-world impact at scale. This is a backend-heavy role with opportunities to influence architecture, async processing pipelines, distributed systems, and more. How You Will Make a Difference Design and build backend systems that support scaling our AI solutions for 167K+ customers. Develop robust, reliable and scalable data collection and processing pipelines for machine learning models to train and consume. Develop robust, reliable and scalable services to serve AI models in production environments. Contribute to evolving our agentic architecture, making our AI agents more self-sufficient and performant. Contribute to a culture of ownership, experimentation, and customer-centric product thinking. Who You Are 5-7 years of professional experience in software engineering, with a strong focus on backend systems and distributed architectures. Have hands-on experience building and deploying generative AI and agentic AI applications into production, with expertise in prompt engineering, few-shot learning, fine tuning and evaluation. Experienced backend engineer with a strong track record of building scalable, distributed systems, especially in the service of AI agent capabilities. Proficient in Python and modern backend frameworks (FastAPI, Django preferred). Experience creating human and automated evals to ensure high AI model quality. Proficient in big data tools such as Apache Spark and Hadoop. Deep experience with asynchronous processing and distributed task queues (Celery, Kafka, SQS, RabbitMQ, Redis). Strong understanding of database technologies and ORMs (SQLAlchemy, Alembic). Comfortable with cloud-native architectures (AWS) and container orchestration (Kubernetes); can manage infrastructure and CI/CD pipelines. Skilled at designing and building robust APIs. Able to operate with a high degree of autonomy, handle ambiguity, and thrive in a fast-moving, startup-like environment. Driven by curiosity. You're someone who learns and stays up to date with this rapidly evolving field. Comfortable collaborating directly with product managers and customers to shape solutions. Nice to Have Trained ML models in the past and deployed them in production systems to generate impact to businesses. Experience in reinforcement learning. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here . #indeedRD Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $148,000 - $222,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay foc