Senior/Lead Software Engineer, Site Reliability (Agentforce Operations)

Role details

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Global supply chains still rely on slow, manual processes—email, spreadsheets, and fragmented data. The economy moves fast but supply chains don't, creating an inefficiency that affects the $13T of goods shipped annually and is one of the largest untapped opportunities in modern enterprise. Agentforce Operations is reimagining the supply chain with an AI-powered platform for designing, automating, and running end-to-end business processes, with seamless collaboration through familiar channels like email. For Salesforce, this represents a massive growth opportunity in the back office, with innovations that flow into the front office. Customers are clamoring for more, rapidly expanding their use cases as we enter an exhilarating growth phase. As one user put it: "I've been waiting for this for 20 years." The Teams Agentforce Operations & Missionforce Team As a Site Reliability Engineer for Missionforce Operations, you will be a senior technical contributor who helps shape the infrastructure, process automation and engineering practices behind the product. You will partner closely with product engineers, sector experts, and forward-deployed engineers to deliver the most reliable systems for mission-critical public-sector workflows. Missionforce Operations is Agentforce Operations’ public-sector counterpart: rebuilt from the ground up to bring core capabilities to some of the world’s most sensitive operating environments. In this role, you will design and ship infrastructure, automation, and cost-efficient platform capabilities that enable customers to run Missionforce Operations reliably and securely in customer-owned, isolated public-cloud environments, where requirements for trust, security, and data classification are uncompromising. Super Agent Team As a Site Reliability Engineer for the Agentforce Operations Super Agent team, your mandate will be to radically optimize the scalability, resilience, and performance of our product and platform across the entire stack to help usher in this next phase of growth. The ideal candidate would be able to develop a deep technical understanding of our architecture and then deliver the end-to-end implementation of optimizations that would enable us to achieve greater scalability while simultaneously improving our reliability. Agentforce Operations manages complex, infinitely configurable states with equally complex state transitions and interfaces to teams across the organization. That means you'd be tackling a wide array of challenges that would include optimization of our existing data model, streamlining of our asynchronous operations patterns, profiling and rightsizing our infrastructure, and developing both the tools and observability to run experiments and empirically validate results. What You'll Actually Be Doing Agentforce Operations & Missionforce Team Scaling & Reliability: Own the reliability roadmap for major product areas, evolving startup-speed architectures into highly available, globally scalable systems for mission-critical customer-operated cloud environments. Collaborative Leadership: Partner with engineers to refine our infrastructure strategy, contributing senior-level perspectives on system design, capacity planning, bottleneck identification, and security. Infrastructure as Code: Define, maintain and evolve our tools for deployments, focusing on making deployments as “push-button” and robust as possible. AI Operations (AIOps): Support the scaling and deployment of our AI/ML infrastructure, ensuring the compute, deployment and platform capabilities required to run AI features reliably and cost-effectively. Production Excellence: Design and build the internal systems and processes for testing and releasing the product, along with the tooling and automation that enable customers and partners to deploy, upgrade, diagnose, and run Missionforce Operations successfully with minimal direct engineering involvement. Security Engineering: Design, review, and strengthen identity and access controls, networking, workload isolation, secret management, deployment security, and policy enforcement to ensure the product is secure by default. AI-First Workflow: Lean into the future of engineering by using AI tools to automate routine operational tasks and accelerate infrastructure delivery. Super Agent Diagnose and prioritize architectural problems across our distributed backend systems, contributing technical perspective to help the team invest in the right foundational work at the right time Design and implement solutions to hard system problems including application performance optimization, infrastructure management, and data model improvements. Raise and maintain our engineering quality bar through pragmatic standards, guardrails, and team practices that prevent regressions and keep our product healthy and performant. Collaborate with peers across customer, product, and engineering to deeply understand customer needs, make pragmatic tradeoffs that maximize impact, and align on engineering reality Mentor engineers as a senior peer and force multiplier, sharing expertise across backend architecture and system design whi