Software Engineering SMTS

Role details

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Software Engineer, Member of Technical Staff (SMTS) role is part of the Advanced Cross-Region Continuity (ACRC) team within Salesforce's Core Infrastructure Engineering organization. ACRC is the engineering team responsible for building, automating, validating, and continuously hardening the workflows that ensure Salesforce can recover critical services across regions with defined RTO/RPO behavior. We are looking for a Software Engineer who is passionate about distributed systems, automation-first thinking, and making complex operational outcomes reliable and repeatable. You will join a team whose goal is workflow-as-code and continuous readiness validation — not manual run books. What You'll Be Doing Design, build, and maintain cross-region continuity workflows and orchestration systems that automate site-switch and disaster recovery (DR) activation sequences for large-scale, mission-critical infrastructure. Build validation frameworks and observability tooling (dashboards, telemetry, readiness signals) that answer "Are we ready right now?" — not just "Were we ready during the last review?" Partner with service-owning teams (SDB Engine, LCM, Archival, SCRT2, HBase, VegaCache) to define cross-system continuity contracts, integration boundaries, and readiness standards. Identify and retire manual steps through principled automation — documenting why each step exists, what can go wrong, and the signal that proves success. Build software with operational excellence in mind — including clear runbooks, alerting, observability hooks, and deployment patterns that Site Reliability Engineering (SRE) and DevOps teams can own and operate with confidence. Qualifications 5+ years of software engineering experience in distributed systems, infrastructure automation, or platform reliability engineering. Proven experience building workflow orchestration, automation pipelines, or control-plane systems at scale (e.g., site-switch automation, DR tooling, deployment orchestration). Strong proficiency in at least one systems or backend language (Java, Go, Python, or equivalent) with experience building production-quality services. Experience with observability tooling, telemetry design, and building operational dashboards that drive engineering decisions. Preferred Qualifications Familiarity with SDB, HBase, ZooKeeper, BookKeeper, or comparable distributed storage systems. Experience with chaos engineering, fault injection, or large-scale resilience testing programs. Prior work contributing to RTO/RPO programs, disaster recovery automation, or business continuity engineering for Tier-1 production services. Understanding of multi-region cell architectures and cross-region dependency management. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. 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