Senior Manager, GTM Systems Architecture

Role details

Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. This hybrid approach helps foster trust, innovation, and a strong team culture, with the flexibility of working from home, whenever you need focus time. ABOUT SUPERHUMAN Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Superhuman Docs's collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com http://superhuman.com and about our values here https://blog.superhuman.com/our-values/. THE OPPORTUNITY As the sole owner of our GTM Systems Architecture, you will be responsible for the architecture of Salesforce and the GTM tech stack around it. You’ll be our expert on how to keep evolving and reimagining these systems into a platform that enables AI native workflows and showcases the power of our own products, including Mail, Docs, Go, and Fathom, in how we go to market. For us, AI native means people and agents work from the same trusted data, and work happens in the tools our teams already use. This is a hands-on role. You’ll bring a point of view on where our architecture should go, build core capabilities yourself, and work closely with our Sales Ops business partners, GTM AI Engineer, GTM Systems team, and product teams so our most important initiatives are built on a strong foundation. You’ll report to the Senior Director of GTM Ops. In this role, you will: - Own the architecture of Salesforce and our surrounding GTM stack (Outreach, Gong, etc.), and lead its evolution into a platform that’s faster to change and built for AI native workflows - Design how systems connect across CRM, quoting, compensation, billing, marketing automation, conversation intelligence, and our data warehouse, working closely with the owners of those systems - Build a foundation of GTM data that sellers, leaders, finance, and agents can all trust, from pipeline and bookings through comp and revenue - Partner with our product teams to integrate Mail, Docs, Go, and Fathom deeply into our GTM architecture, building integrations directly and shaping requirements where there are product gaps - Own the technical design behind our core GTM initiatives, partnering with our business partners and GTM AI Engineer to move manual work into AI native workflows - Build with handoff in mind so our GTM Systems team can run what you deliver, and help shape how this function grows QUALIFICATIONS - Has 8+ years of experience designing and building on Salesforce, including reworking a complex, established org - Deep, hands-on Salesforce expertise across data model design, Apex, flows, integrations, and security - Has personally built AI native systems such as agents, MCP connectors, and LLM workflows - Strong integration experience beyond Salesforce, and uses AI coding tools as everyday build leverage - Understands GTM processes and data from lead to cash, ideally in a multi-product GTM motion - A builder who gets energy from shipping, moves fast, and stays hands-on as scope grows - Brings a clear point of view and explains trade-offs in plain language to leaders who aren’t technical - Builds strong working relationships across business, product, and engineering teams - Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments. COMPENSATION AND BENEFITS Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more: - Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) - Disability and life insurance options - 401(k) and RRSP matching - Paid parental leave - 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time - Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) - Annual professional development budget and opportunities Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. For more information about our compensation zones and locations where we currently support employment, please refer to this page https://superhuman.com/company/careers/compensation-zones. If a location of interest is not listed, please speak with a recruiter for additional information. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. WE ENCOURAGE YOU TO APPLY At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equ