Applications Development Principal Architect

Role details

WHO WE ARE Welcome to TELUS Digital https://www.telusdigital.com/— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. LOCATION & FLEXIBILITY INDIA Hybrid: This is a hybrid role. This model requires the ability to work in a hybrid mode from our office in Noida/Bengaluru/Hyderabad (2 to 3 times/ week). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members, local and visiting, from other global offices. THE OPPORTUNITY We are looking for a seasoned, client-facing Principal Architect & Salesforce Practice Lead to join our leadership team in India. This is a high-impact role for a senior Salesforce professional who can combine deep architectural expertise with strong practice-building capability. The ideal candidate will be a hands-on architecture leader with proven experience in leading complex Salesforce transformation programs, guiding enterprise clients through solution decisions, and building high-performing delivery teams. In addition to driving architecture and delivery excellence, this individual will play a critical role in enabling, mentoring, and scaling the Salesforce practice in India. This role requires a strong balance of strategy and execution. The selected candidate is expected to dedicate approximately 50% of their time to active project delivery as a lead architect, while also supporting practice development through capability building, solutioning, hiring, pre-sales support, and team enablement. RESPONSIBILITIES - Lead architecture and solution design for complex Salesforce transformation programs across enterprise clients. - Analyze business challenges through discovery, assessment, and stakeholder engagement, and translate them into scalable, future-ready Salesforce solutions. - Bring clarity and structure to client decision-making by presenting solution options, trade-offs, architecture recommendations, and transformation roadmaps. - Provide deep technical leadership across the Salesforce platform, including solution architecture, integrations, security, governance, scalability, and enterprise design best practices. - Act as a hands-on architect on strategic engagements, contributing directly to architecture definition, governance, design reviews, and delivery oversight. - Drive solution architecture across key Salesforce capabilities including Sales Cloud, Service Cloud, Experience Cloud, Salesforce Industries (any), OmniStudio, Platform customizations, and Integrations. - Build and strengthen the Salesforce practice in India by establishing standards, reusable assets, governance frameworks, and delivery best practices. - Mentor architects, developers, and consultants, and help create a strong internal talent pipeline through coaching, training, and capability development. - Partner with leadership, sales, and delivery teams on pre-sales support, proposals, solutioning, staffing strategy, and strategic growth initiatives. - Drive continuous improvement across delivery quality, technical standards, innovation, and team readiness. QUALIFICATIONS - 10+ years of experience in Salesforce, CRM, enterprise applications, or digital transformation programs. - Proven experience as a Salesforce Architect, Principal Architect, or Senior Solution Architect in a consulting or services-led environment. - Strong expertise in Salesforce architecture, enterprise solution design, integrations, platform governance, security, and large-scale implementations. - Hands-on experience with OmniStudio, including OmniScripts, FlexCards, DataRaptors, and Integration Procedures. - Strong knowledge of Sales Cloud, Service Cloud, Experience Cloud, and custom platform development. - Demonstrated ability to lead complex transformation initiatives while remaining hands-on in architecture and execution. - Experience in building teams, mentoring talent, and enabling practice growth in an offshore delivery model. - Strong client-facing consulting capability with the ability to engage senior stakeholders and lead strategic conversations. - Good understanding of delivery models, effort estimation, pre-sales support, and solution shaping. - Excellent communication, leadership, and stakeholder management skills. BONUS POINTS Industry Experience: - Experience in one or more industry domains will be a strong advantage, especially: - Communications, Manufacturing, Healthcare, Insurance, Banking/Financial Services, Retail, or High Tech. - Candidates with prior experience architecting Salesforce-led transformation programs in these industries will be highly preferred. Desired Certifications: - Salesforce Certified Application Architect - Salesforce Certified System Architect - Salesforce Certified OmniStudio Developer and/or OmniStudio Consultant - Salesforce Certified Platform Developer II - Any Industry Cloud Accredited Certification is a plus EQUAL OPPORTUNITY EMPLOYER At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of