Staff Platform Engineer

Role details

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members globally and rapidly growing Over $300 million raised in funding 3,000 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM: The IT team at Tide is a small, high-impact group of around 20 people, combining a responsive service desk with strong project-based engineering capability. The team operates in a cloud-native environment, with Google Workspace at the core, and supports a large, globally distributed workforce. The focus is on enabling the business through reliable, secure access to a wide range of SaaS platforms, while continuously improving how services are delivered as the organisation scales. ABOUT THE ROLE: You'll be the technical SME for our core IT platforms. As a senior individual contributor, you’ll own the architecture, configuration and health of the platforms every Tidean relies on. You’ll make the key design decisions, keep the platforms secure, well governed and documented, and drive improvements from design through to rollout. The major platforms in scope are: Google Workspace: identity and access policies, DLP, email security and ChromeOS management Netskope (SSE/SASE): SWG, CASB, DLP and ZTNA Jamf Pro and Microsoft Intune: zero-touch provisioning, compliance, patching and encryption for the Mac and Windows fleet Atlassian: Jira Service Management as our ITSM platform and CMDB, plus Jira and Confluence Establish configuration as code mentality within the team: manage platform config through Terraform, Git and CI/CD where the tools allow it, and script everything else. Own the engineering side of endpoint security and compliance controls, including EDR integrations, OS and application patching, vulnerability remediation, encryption, device compliance and security baselines. Build monitoring, reporting and operational health metrics for workplace platforms, using APIs and automation to identify configuration drift, failures, capacity issues and emerging operational risks before they become incidents. Own technical design and architecture decisions for Workplace Technology, including platform standards, technical debt, vendor evaluation, proof of concepts, migration strategy and lifecycle planning. Act as L3 escalation for complex incidents, carry out root-cause analysis, and turn what we learn into lasting fixes. Support audit and compliance work (e.g. ISO 27001, SOC 2, FCA and DORA requirements) with evidence, controls and documentation. Mentor engineers and service desk colleagues, raise the team's technical bar, and write the runbooks and Confluence documentation that let others work independently. WHAT WE ARE LOOKING FOR: Extensive experience with CaC (Configuration as Code) on SaaS platforms. Confident scripting in Python, Bash and PowerShell, and comfort working with REST APIs. 7+ years in IT or workplace engineering, including at least 3 years at senior level in a cloud-native, SaaS-first organisation of 1,000+ users. Deep hands-on Google Workspace administration at enterprise scale, including automation with GAM/GAMADV-XTD3, the Admin SDK APIs or Apps Script. Production experience designing and running Netskope or a comparable SSE/SASE platform (Zscaler, Prisma Access, Cloudflare One), including ZTNA and DLP. Strong experience with both Jamf Pro and Microsoft Intune, running a mixed Mac and Windows fleet end to end. Solid grasp of identity and access: SAML, OIDC, SCIM, MFA, conditional access and device trust. Clear, confident communication with engineers, stakeholders and non-technical users alike. Nice to have: Admin-level experience with Jira, Confluence and Jira Service Management, including JSM automation and Assets. Experience in fintech or regulated financial services (FCA, DORA, PCI DSS, ISO 27001, SOC 2). Working knowledge of GCP and AWS, particularly IAM and networking relevant to ZTNA. Relevant certifications (Google Workspace Administrator, Jamf 300/400, Netskope NSK200/300, MD-102, Atlassian ACP). OUR TECH STACK: Google Workspace and Google Cloud Platform Netskope (SSE/SASE) Jamf Pro and Microsoft Intune Mac, Windows and ChromeOS endpoints Okta C1 Cisco Meraki Jira, Confluence and Jira Service Management WHAT YOU’LL GET IN RETURN: Our location-specific employee benefits are designed to cater to the unique needs of Tideans: The gross monthly salary for this position ranges from 6,266€ to 8,812€, depending on your skills, and experience. Private Health Insurance 25 days paid annual leave 3 paid days off for volunteering or L&D activities Parental Leave days Family-Friendly Leave Personal L&D budget in the amount of 500 EUR per year Mental wellbeing platform Plumm WFH equipment allowance Sabbatical Leave Share options Team Events TIDEAN WAYS OF WORKING At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work