Conversational AI Engineer - Google/GECX & Code Agents

Role details

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. As a Conversational AI Engineer specializing in Gemini Enterprise for Customer Experience (GECX), you will design, deploy, and optimize next-generation, customer-facing agentic workflows. You will work on a unified platform that bridges the gap between digital discovery (via Google Search and Maps) and front-line customer operations (chat, voice, and retail/commerce touchpoints). You will use Customer Experience Agent Studio (CX Agent Studio) to build multi-agent applications, but your core focus will be implementing Code Agents—leveraging programmatic SDKs (such as cxas-scrapi), writing custom Python/TypeScript tool callbacks, and utilizing localized CLI workflows to programmatically structure, lint, test, and sync complex agent hierarchies. You will merge the speed of low-code visual canvas building with the absolute determinism of custom-coded logic. #LI-BN1