Technical Content Architect

Role details

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role Verkada is seeking an Technical Content Architect to own the development, delivery, and continuous improvement of technical enablement content for both our internal Solutions Engineering team and our partner ecosystem. This role sits at the intersection of presales engineering, instructional design, and partner enablement. You will be responsible for identifying enablement gaps across internal SEs and channel partners, then building structured, scalable content to close those gaps. Your scope includes Verkada Certified Engineer (VCE) courseware, the new Presales Design Engineer certification track, technical playbooks, battle cards, and other enablement assets that accelerate time-to-competency and improve win rates. The ideal candidate combines deep technical fluency in physical security and IT infrastructure with exceptional content creation skills and a passion for teaching. You will spend meaningful time in the field with partners and internal SEs to keep content grounded in real-world selling and design scenarios. This role reports into the SE organization and requires close collaboration with Product, Marketing, Channel, and Support. What You'll Do Content Strategy & Development Own the end-to-end lifecycle of SE and partner-facing technical enablement content: needs assessment, curriculum design, authoring, delivery, measurement, and iteration Develop and maintain structured learning paths for the VCE certification course, the Presales Design Engineer certification, and future technical accreditation programs Create scalable enablement assets including technical playbooks, solution design guides, competitive battle cards, demo scripts, configuration walkthroughs, and reference architectures Translate complex product capabilities, networking concepts, and system design principles into clear, engaging content for audiences ranging from seasoned security integrators to IT-first VARs Establish and manage a content calendar aligned with product launches, feature releases, and partner program milestones Field Intelligence & Gap Analysis Spend regular time with internal SEs and channel partner SEs in the field to observe real selling and design conversations, identify skill gaps, and surface unmet enablement needs Establish and operate a structured feedback loop with SE leadership, Channel Sales Managers, and partner technical contacts to continuously refine content priorities Conduct needs assessments across Verkada’s partner archetypes (traditional physical security integrators, IT VARs, national SIs, and regional specialists) to develop role-based enablement tailored to each segment Monitor competitive landscape and update enablement content to ensure Verkada’s differentiation is clearly articulated versus Genetec, Hanwha, Axis, Avigilon, and other key competitors Partner Enablement & Delivery Serve as the technical enablement lead for Verkada’s partner ecosystem, ensuring integrator and VAR SEs can confidently position, design, and demo Verkada solutions Design and deliver live and on-demand training sessions, workshops, and webinars for partner audiences across varying levels of technical proficiency Build and manage onboarding curricula for new partner SEs, accelerating their ramp to productivity Collaborate with Channel Sales and Partner Programs teams to embed enablement into partner lifecycle motions (onboarding, tiering, QBRs, and recognition programs such as Vanguard) Internal SE Enablement Partner with SE leadership to identify and close knowledge gaps across the internal SE organization, with a focus on new product readiness, advanced solution design, and competitive positioning Support product launch readiness by developing SE-facing technical briefs, FAQ documents, and hands-on lab guides ahead of GA releases Contribute to internal enablement programming including boot camps, SKOs, and ongoing certification tracks Measurement & Continuous Improvement Define and track KPIs that connect enablement activities to business outcomes: certification completion rates, partner-sourced pipeline, time-to-first-deal, and content engagement metrics Leverage LMS platforms, surveys, and field feedback to measure learning effectiveness and iterate on content design Stay current on emerging instructional design methodologies, digital adoption tools, and AI-assisted content creation approaches What You Bring Required Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Networking, Engineering, Communications, or a related field 5+ years of experience in solutions engineering, presales, technical enablement, or technical content development within a B2B technology company Solid understanding of networking fundamentals: TCP/IP, TLS, DNS, DHCP, NAT, VLANs, and L2 devices Demonstrated ability to translate complex technical concepts into clear, engag