P2 SRE and Platform Engineer - Sana Search (US Federal)

Role details

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team Workday, founded in 2005, stands as a groundbreaking force in the human capital and financial management industry, with a global presence and a diverse array of customers. Across our offices worldwide, our teams are united by a shared dedication to innovation, collaboration, and excellence! The Workday Sana Search Team is responsible for creating the world’s most powerful, platform-agnostic enterprise search product, transforming the way people and agents interact with knowledge, inside and outside the Workday ecosystem. We are in the process of building the definitive discovery platform: a standalone-ready, hybrid-by-design service that orchestrates enterprise data at scale. From federated gateways to agentic text retrieval pipelines and open personalization frameworks, we provide the blueprints for modern search, engineered for universal portability and precision. Joining our team means embarking on a journey of opportunity to advance your career and contribute to impactful solutions that shape industries. Whether you thrive with solving sophisticated business problems, collaborating with agile teams, or championing innovation and software design, Workday offers an environment where your talents can thrive. About the Role This role will support one or more direct or indirect contracts with the U.S. Federal Government which, due to federal government security requirements, mandates that all Workday personnel working on the contracts be United States citizens (naturalized or native). We are seeking a DevOps & Platform Engineer (P2) with 2+ years of professional experience to join the Sana Search Team. In this role, you will support the day-to-day health, automation, and deployment of our cloud-native search products. Working alongside senior engineers, you will help automate processes, maintain CI/CD pipelines, and support our application teams in moving code smoothly from “commit” to “production”. Federal Security Requirement: This role supports one or more direct or indirect contracts with the U.S. Federal Government. Due to federal government security requirements, all personnel working on these contracts must be United States citizens (naturalized or native). What you will do Infrastructure & Platform Engineering Infrastructure Provisioning: Assist in provisioning and updating AWS resources (EC2, Lambda, ElastiCache, S3, RDS) using Infrastructure as Code (IaC) tools such as Terraform or CloudFormation. Developer Enablement: Support self-service developer tooling and assist team members with local and production deployment workflows. Containerization: Maintain Docker images and update Kubernetes manifests (using Kustomize or Helm) to support microservice deployments. Operational Automation: Write and maintain scripts (Python/Go/Bash) to automate routine operational processes and configuration management tasks. CI/CD & Deployment Pipeline Support: Support, troubleshoot, and optimize existing CI/CD pipelines (e.g., Jenkins, TeamCity, Argo CD) to keep build and deployment times fast and reliable. Deployment Execution: Help execute and monitor routine deployments, identifying opportunities to automate manual steps. Reliability & Observability Monitoring & Alerting: Help build and maintain CloudWatch, Prometheus, Grafana, and ELK dashboards to track system performance and health metrics. Incident Support & Triage: Triage and debug production issues identified by monitoring tools. Assist in root-cause analysis and implementation of permanent fixes. On-Call Rotation: Participate in an on-call rotation to help maintain high availability for Sana Search. Collaboration & Growth Team Partnership: Collaborate directly with application developers to debug environment-specific issues and assist with performance troubleshooting. Documentation: Create and maintain up-to-date documentation for deployment procedures, environment configurations, and runbooks. Continuous Learning: Actively participate in team learning opportunities, guilds, and engineering reviews to grow technical capabilities. About You Basic Qualifications (Required) Citizenship: Must be a U.S. Citizen (required for Federal Government contract compliance). Experience: 2+ years of professional experience in DevOps, Site Reliability Engineering, or Software Engineering roles. Cloud & Linux: Hands-on experience working with core AWS services (EC2, S3, IAM, CloudWatch) and solid proficiency with Linux administration. Containers & Orchestration: Practical experience working with Docker and Kubernetes environments. IaC & CI/CD: Familiarity with Infrastructure as Code frameworks (Terraform or CloudFormation) and CI/CD tools (Jenkins, TeamCity, or Argo CD). Programming/Scripting: Proficiency in at least one scripting or programming language (Python, Go, or Bash). Other Qualifications: