Manager, System & Cloud Engineering

Role details

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: PayPal Credit’s Developer Experience (DevEx) team designs, deploys, and operates cloud-native platforms supporting Buy Now, Pay Later (BNPL), consumer revolving credit, and merchant lending products across AWS, on-premises environments, and PayPal’s modernization strategy into GCP. DevEx partners with business, product, Security, Compliance, Audit, Edge, and Networking teams to deliver innovative infrastructure, reduce friction, streamline operations, and accelerate product launches. We are seeking a Manager, Systems & Cloud Engineering to lead Cloud Infrastructure Engineers and serve as a strategic product partner. This role will own the roadmap for platforms, tools, and service architecture supporting PayPal Credit, including the Loan Management System built on Apache Fineract. The manager will align resources to business priorities, partner with security, audit, and compliance stakeholders, and oversee budgets and vendors. Job Description: Essential Responsibilities: Lead a team of highly skilled network engineers, providing technical guidance and support. Develop and manage both long-term and short-term strategic transformation plans. Implement scalable global connectivity solutions and oversee all phases of project lifecycles. Work with cross-functional teams to address hybrid cloud connectivity requirements. Champion the development of network lifecycle automation and visibility/telemetry tools. Drive business outcomes by acting as a customer advocate. Vendor Relationship Management: Conduct Quarterly Business Reviews (QBRs) and influence the vendor community's roadmap. Co-lead initiatives in industry innovations. Minimum Qualifications: 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications : Additional Responsibilities Own the DevEx product vision, roadmap, and prioritized backlog by translating business priorities and developer feedback into JIRA epics that define the team’s work. Lead, coach, hire, and develop a team of infrastructure engineers, including performance management and career growth. Direct the design, deployment, and operation of infrastructure powering PayPal Credit's Loan Management System and lending products, spanning AWS and on premises environments, certificate lifecycle management, patching, disaster recovery, and resiliency testing. Serve as the primary partner for Security, Audit, and Compliance, overseeing vulnerability remediation, PCI/SOX requirements, access reviews, and audit responses. Manage AWS budgets, vendor relationships, purchase orders, invoices, forecasting, and cost-optimization initiatives. Partner with development and business teams to remove delivery blockers and identify new platforms, tools, and partnerships that support product launches and revenue growth. Preferred Qualifications 2+ years of direct engineering management experience, preferably in DevOps, SRE, cloud, or infrastructure engineering. Prior experience as an engineer in one of these disciplines is a plus. Experience owning technical product roadmaps and translating business priorities into actionable backlogs. Working knowledge of cloud infrastructure (AWS), containerization and orchestration (Docker, Kubernetes), CI/CD and deployment tooling, infrastructure as code (Terraform, CloudFormation), scripting, and monitoring and observability platforms (Datadog, Splunk). Experience managing cloud budgets, optimizing infrastructure costs, and using tools such as AWS Cost Explorer, tagging, and committed-use discounts. Experience managing vulnerabilities and partnering with security teams and auditors on PCI, SOX, cloud security, and access-control requirements. Strong stakeholder-managem