Lead Software Engineer - Platform Services

Role details

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Lead Software Engineer – Platform Services At Salesforce, we’re inspiring the future of business with AI + Data + CRM. Guided by our core values, we help companies across every industry connect with customers in entirely new ways — while empowering our employees to innovate, grow, and make an impact. Our Digital Marketing Technology organization is transforming how prospects, customers, and Trailblazers engage with Salesforce online. We are building a unified digital platform that powers personalized, intelligent, and scalable experiences across Salesforce.com and the broader Trailblazer ecosystem. We’re looking for a Lead Software Engineer to help shape the architecture and evolution of this platform while driving technical excellence across globally scaled digital experiences. About the Role This role sits within the Platform Services team in Salesforce’s Digital Marketing Technology organization. As a Lead Software Engineer, you will provide hands-on technical leadership across architecture, platform innovation, and large-scale distributed systems. You’ll partner closely with engineering, product, architecture, and platform teams to design and build scalable cloud-native services that power Salesforce’s global digital ecosystem. This is a highly collaborative individual contributor role focused on solving complex technical challenges while mentoring engineers and elevating engineering standards across teams. What You’ll Do Lead the architecture and design of scalable, secure, and resilient platform services Drive technical strategy and influence architectural decisions across multiple engineering teams Partner with Product and Engineering leadership to shape technical roadmaps aligned with business goals Design and deliver high-scale distributed systems and APIs supporting Salesforce’s global digital experiences Champion engineering excellence through best practices in system design, testing, observability, scalability, and operational maturity Drive innovation in Agile development, DevOps, CI/CD, and cloud-native engineering practices Evaluate and adopt modern technologies and AI-assisted engineering workflows that improve developer productivity and software quality Mentor and coach engineers while fostering a culture of ownership, collaboration, and continuous improvement Help evolve platform capabilities that enable dynamic and personalized customer experiences globally Who We’re Looking For Strong technical leader with deep experience building and scaling distributed systems Hands-on engineer passionate about solving complex platform and architecture challenges Experience working within modern digital, marketing technology, or customer identity ecosystems Strong collaborator who can influence technical direction across organizations Engineer who effectively leverages AI-assisted development tools to improve engineering productivity and accelerate software delivery Passion for building scalable, reliable, and secure customer-facing systems Qualifications 8+ years of professional software development experience in designing, building, scaling, and maintaining large-scale, highly performant, and resilient production services. Bachelor’s or master’s degree in computer science or related technical subject area or equivalent combination of education and experience. Experience in microservices architecture, domain driven design, and RESTful and GraphQL API's. Experience building high-scale microservices on AWS (preferred), GCP, or other public cloud substrates. Experience with AWS components like API Gateway, Lambdas, SNS, SQS, ElastiCache, AppSync etc and NoSQL databases like DynamoDB, Graph databases (Neo4j, Neptune, etc), and Data streams (Kafka, Kinesis, etc) Experience developing back-end software using JavaScript or TypeScript and runtimes like Node.js (preferred) Experience with web security, including JWT lifecycle management, CORS, CSP, and XSS prevention. AI fluency and Proven experience using AI coding assistants (Cursor, Windsurf , Codex etc) to accelerate the SDLC (Software Development Life Cycle) Experience in test-driven development and testing frameworks like Jest, Playwright, etc. Experience in Service orchestration using tools like Terraform (preferred). Experience in Consumer/B2C identity package implementations such as Okta /Auth0 and Identity protocols like OAuth 2.0, OpenID Connect etc (preferred). Strong verbal and written communication skills. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our