Senior DevOps Engineer

Role details

About Scribe Scribe https://scribe.com is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to own their specialized intelligence: the unique way their teams work, decide, and get things done. Our Specialized Intelligence platform automatically captures how work happens and turns it into a living asset for people and AI agents. We're growing fast. Since our founding in 2019, we've reached 7 million users across 600,000 businesses. Based in San Francisco, we're a LinkedIn Top Startup, valued at over $1B, and backed by leading investors. Join us in our mission to transform how people work. About the role We're seeking an experienced Senior DevOps Engineer to architect, maintain, and scale our critical infrastructure. You'll be responsible for ensuring system reliability, optimizing performance, and implementing modern deployment strategies that enable our engineering teams to ship with confidence. This role requires deep technical expertise across AWS, Kubernetes, and modern DevOps tooling, combined with strategic thinking about capacity planning and system evolution. What you'll do - Architect and scale our AWS and Kubernetes infrastructure to suit our evolving requirements - Build and maintain the Terraform modules the rest of engineering relies on for infrastructure changes - Drive capacity planning and cost management across production systems - Build observability into our services with Honeycomb, Sentry, and CloudWatch so issues surface before they become incidents - Manage CI/CD pipelines in GitHub Actions, shared composite actions, and reusable workflows - Own networking, traffic routing, and security configuration, including load balancing, WAF, and DNS What we're looking for - 7+ years of experience in DevOps, Site Reliability Engineering, or Infrastructure Engineering roles - Deep expertise with AWS services, particularly EKS, VPC, S3, and RDS/Aurora, and Well-Architected framework - Extensive experience with Kubernetes internals, cluster administration, and multi-environment management - Strong proficiency writing and maintaining infrastructure as code using Terraform, including module development and state management - Production experience with CNCF projects such as Helm for package management and Karpenter for node provisioning - Proven experience developing and managing CI/CD pipelines in GitHub Actions - Hands-on experience with observability tooling including Honeycomb, Sentry, and AWS CloudWatch - Deep expertise implementing zero-downtime deployment strategies with automated rollbacks - Strong networking fundamentals including TCP/IP, DNS, load balancing, and traffic routing - Experience managing async job processing systems and message queues at scale - Strong scripting and automation skills (Python, Go, Bash, or similar) - Proven track record of capacity planning, performance optimization, and cost management initiatives - Familiarity authoring AGENTS.md files and DNA scaffolding that encode our conventions and steer AI review bots Nice to have - Experience designing alerting strategies for production services with on-call runbooks - Proficiency building dashboards and visualizations for real-time service health - Background in database monitoring solutions for RDS Postgres - Experience creating custom metrics and instrumentation for application-specific insights - Hands-on experience with application profiling to identify performance bottlenecks - Experience with Cloudflare WAF including origin shielding and firewall rule management - Familiarity with Okta IdP integration and Single Sign-On (SSO) implementations - Experience designing and implementing RBAC systems across AWS and Kubernetes Why you'll love working here - Hard, open problems. Nobody hands you a finished spec. You'll decide what to build with your PM and designer, then own how it performs. - The reach of a unicorn, the headcount of a startup. We went from $1M to $100M ARR in under four years, with fewer than 200 people. That means more pie than people: scope grows with your impact. Customers like T-Mobile, LinkedIn, HubSpot, New York Life and Northern Trust run on Scribe, so what you own reaches some of the biggest names in business. - Smart is the floor. Kind is the bar. Low ego, high standards. We compete as a collective and love to see each other win, and One Team, One Dream is one of the most shouted-out values in #values. Compensation & Location San Francisco (hybrid, 3 days per week in-office) or, Remote based permanently in PST (Pacific Standard Time). All full-time employees receive equity in Scribe. Final offers depend on experience and scope. Benefits - Healthcare Coverage – Comprehensive health, dental, and vision plans, including two $0/month medical plan options for employees - Equity – Ownership in what we're building - 401(k) – through Vestwell - Flex Benefit – $500/year for home office equipment, productivity tools, learning & development or fitness/wellness - Commuter Benefits – $100/month for SF based employees - PTO – Flexible paid time off and company holidays - Parental Leave – Paid leave to support growing families - Wellness & Family Support – Free Talkspace membership, One Medical access (location-dependent), and Kindbody discounts for family planning At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. Scribe is proud to be an Equal Opportunity Employer.