Platform Engineer

Role details

Who We Are Welcome to TELUS Digital https://www.telusdigital.com/ — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. Location & Flexibility India Hybrid: Noida/Hyderabad/Bangalore/Gurgaon This is a hybrid role. This model requires the ability to work in a hybrid mode from our office in Noida/Bengaluru (3 to4 times/week). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members, local and visiting, from other global offices. Job Description: Platform Engineer Required Qualifications - Ability to read, write, speak and understand English - Strong communication skills with ability to lead across time zones and coordinate with onshore teams - Expert-level experience with AWS services: EC2, S3, IAM, VPC, Glue, Athena, EMR, Secrets Manager, CloudWatch - Strong experience with infrastructure-as-code (Terraform preferred, CloudFormation acceptable) - Experience with production monitoring, alerting, and incident response at scale - Experience with cost monitoring and optimization in AWS environments - Experience with containerization (Docker) and CI/CD pipelines (GitLab CI preferred) - Experience with event-driven architectures and messaging systems (e.g., Kafka, SNS/SQS, EventBridge) - Proficiency with Linux-based operating systems and shell scripting - Experience managing and mentoring engineering teams - Demonstrated ability to make independent technical decisions and triage production issues without escalation - Understanding of data pipeline architectures (batch and streaming) and common failure modes - Understanding of networking fundamentals: DNS, CIDR, NAT, VPC endpoints, firewalls, security groups - Proficiency in Python (or a comparable general-purpose language) for building automation, tooling, and applications - Solid software engineering fundamentals: Git-based workflows, code review, modular and reusable design, dependency management, and writing maintainable, documented code - Experience writing automated tests (unit/integration) for application and infrastructure code, and integrating those tests into CI/CD - Ability to write integration code against REST APIs and cloud SDKs (e.g., AWS SDK / boto3) Preferred Qualifications - Experience with Apache Spark (Scala preferred) for distributed and streaming data processing such as Spark Streaming or structured streaming. - Experience with Apache Kafka or similar streaming platforms - Experience with Airflow or similar workflow orchestration platforms - Experience with graph databases (AWS Neptune, Neo4j) - Familiarity with AI/ML infrastructure requirements (model serving, token cost monitoring, artifact management) - Experience in the telecommunications industry or other large-scale network operations environments - Experience with LLM/agent deployment infrastructure and observability - AWS certifications (Solutions Architect, DevOps Engineer, or similar) - Experience developing and operating small services or APIs (e.g., FastAPI/Flask) in a production environment Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.