Engineering Manager, Agents

Role details

ABOUT THE ROLE Lead a team building and deploying AI agents for customer support at an AI-powered customer experience company. You will work closely with customers and internal product, design, and research teams to deliver reliable solutions and help shape the agent platform. WHAT YOU'LL DO - Lead and grow a team of engineers building AI agents for complex customer interactions. - Partner with enterprise customers to understand operational challenges and develop scalable solutions. - Guide agent deployments from initial implementation through ongoing iteration and optimization. - Work with product, design, and research to identify common customer needs and inform platform development. - Help set technical strategy and maintain a high bar for engineering quality, ownership, and delivery. - Mentor engineers through technical guidance, feedback, and career development. WHAT WE'RE LOOKING FOR - At least 5 years of software engineering experience, including at least 1 year managing or leading engineers. - Experience as a backend or product engineer, building customer-facing products or complex distributed systems. - Proficiency in Python, with production experience using TypeScript and asynchronous programming. - Comfort investigating system failures across complex technology stacks. - Strong communication skills and experience working directly with enterprise customers. - Experience with LLM applications, agentic workflows, or multimodal models is a plus. COMPENSATION & BENEFITS Base salary is $300,000 to $360,000 annually. Visa sponsorship is available. LOCATION On-site in New York, New York.